This Privacy Policy outlines how TM Luzon ("we," "our," or "us") collects, uses, maintains, and discloses your personal information in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the “Act”), and its Implementing Rules and Regulations.
GENERAL APPLICABILITY
This policy applies to all personal information collected from our customers, employees, partners, and visitors through our website, mobile applications, and other service channels. By using our services, you signify your acceptance of this policy.
PERSONAL INFORMATION WE COLLECT
We may collect the following personal information:
- Your name, email address, mailing address, and telephone number.
- Information about your appliance units, including type, brand, and model.
- Billing and payment information for processing service fees.
- Information you provide when you communicate with us for customer support.
COOKIES
Our website may use "cookies" to enhance user experience. Cookies are small files placed on your device's hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.
HOW WE USE AND PROTECT YOUR PERSONAL INFORMATION
Your personal information is used to:
- Provide, operate, and maintain our services.
- Improve, personalize, and expand our services.
- Understand and analyze how you use our services.
- Process your transactions and manage your account.
- Communicate with you for service-related purposes.
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
TO WHOM DO WE SHARE YOUR PERSONAL INFORMATION
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above. We may use third-party service providers to help us operate our business, such as sending out newsletters or surveys.
EMAIL COMMUNICATIONS
We may use your email address to send you information and updates pertaining to your service orders. It may also be used to respond to your inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
SECURITY AND STORAGE MEASURES
We are committed to ensuring the security of your information. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Your data is stored in a secure, controlled environment, protected from unauthorized access.
RIGHTS OF DATA SUBJECT
As a data subject under the Data Privacy Act of 2012, you have the right to be informed, to object, to access, to rectify, to erasure or blocking, to damages, to data portability, and to complain to the National Privacy Commission.
CHANGES TO OUR PRIVACY POLICY
TM Luzon has the discretion to update this privacy policy at any time. We will post a notification on the main page of our Site and revise the updated date at the top of this page. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
COOKIE DECLARATION
Our website uses cookies for functionality, performance, and advertising. A detailed declaration of the cookies we use can be made available upon request, outlining the purpose and duration of each cookie.
DATA PROTECTION OFFICER
For any questions, concerns, or requests regarding your data privacy, you may contact our Data Protection Officer through the following contact details: [Your Contact Email/Phone Number].